Professionalism
- APPEARANCE
- ATTITUDE AND CONDUCT
- INTEGRITY
- DISCIPLINE
- PUBLIC RELATIONS
Appearance
Usually the first thing people notice about you is how you look. If you look
professional people will be more likely to treat you with respect. Part of a security guard’s
role is to deter crime. To do this you must be easily seen. Most guards wear uniforms so they
will be seen quickly and easily. Your employer will supply you with a uniform that you
must wear at all times while working.
You will give a professional appearance if you
• Shower or bath daily.
• Brush your teeth regularly.
• Keep your hair well-groomed and clean (including hair on your face).
• Have clean, trimmed nails.
• Wear the proper uniform for your job.
• Make sure your uniform is clean and pressed.
• Make sure your shoes or boots are clean, shined, and in good condition.
• Look after your equipment.
Attitude and Conduct
You may have seen security guards who do not seem to do much work or know what’s going
on around them. They also do not seem interested in learning new skills. These guards have a
negative work attitude. The image that they give the public is that they do
not take pride in themselves or their job.
Security guards who have a professional attitude are interested in their jobs and the people
they meet. Guards with a positive work attitude believe that what they are doing is
important. They take pride in themselves and what they do. They
• Try to improve themselves.
• Keep up with changes in the industry.
• Use what they learn ed in training, while they are on the job.
• Help other employees.
• Have energy and drive.
• Try to find better ways to do their job and to make the workplace safer for everyone.
• Come up with new ideas to improve the image of their company and the security
industry and share them with their employer.
Professional guards have integrity and discipline. They also communicate well with all
sorts of people.
What is integrity?
Integrity is one of the most important qualities a professional security guard can have. It is
an inner guideline that tells the person how to react positively to the outside world. People
who have integrity are respectful, reliable, honest and principled.
When you are respectful
• You like yourself and treat yourself well.
• You treat others as you treat yourself.
• You understand that it is important to follow laws and orders.
• You respect the property of others.
When you are reliable
• You can be depended on to do your duties to the best of your ability.
• You can take control and stay calm in emergencies.
• You are on time. You arrive and leave in time to share information with guards on other
shifts.
Attitude and Conduct
You may have seen security guards who do not seem to do much work or know what’s going
on around them. They also do not seem interested in learning new skills. These guards have a
negative work attitude. The image that they give the public is that they do not take pride in
themselves or their job.
Security guards who have a professional attitude are interested in their jobs and the
people they meet. Guards with a positive work attitude believe that what they are doing
is important. They take pride in themselves and what they do.
They
• Try to improve themselves.
• Keep up with changes in the industry.
• Use what they learn ed in training, while they are on the job.
• Help other employees.
• Have energy and drive.
• Try to find better ways to do their job and to make the workplace safer for everyone.
• Come up with new ideas to improve the image of their company and the security
industry and share them with their employer.
Professional guards have integrity and discipline. They also communicate well with all sorts
of people.
What is integrity?
Integrity is one of the most important qualities a professional security guard can have. It is an
inner guideline that tells the person how to react positively to the outside world. People who
have integrity are respectful, reliable, honest and principled.
When you are respectful?
• You like yourself and treat yourself well.
• You treat others as you treat yourself.
• You understand that it is important to follow laws and orders.
• You respect the property of others.
When you are reliable?
• You can be depended on to do your duties to the best of your ability.
• You can take control and stay calm in emergencies.
• You are on time. You arrive and leave in time to share information with guards on other
shifts.
When you are honest?
• You tell the truth.
• You take responsibility for your actions, instead of blaming others.
• You can be trusted to keep information to yourself.
• You are sincere. This means that the person that you show to others is the same as
who you are inside.
When you are principled
• You believe in treating everyone fairly.
• You speak out if you see someone being treated unfairly.
Besides integrity, professional guards also have discipline.
Is discipline like self-control?
Self-control is certainly a big part of discipline. Some people will criticise you just
because you wear a uniform and represent authority. If you become angry you will
make things worse. It is also important to remain calm in emergencies, as other people
who may be frightened will look to you for guidance.
If you are disciplined?
• You show strong self-control, even when challenged.
• remain calm under stress.
• Follow procedures with little or no supervision.
• Are well-organised and carry out your duties with care.
• Do not become involved in any gossip in your workplace, no matter how hard
people try to get you involved or how you feel about it.
• Enforce the rules and procedures at your site no matter who is involved, from the entry level
employee to the president.
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